Most Common Questions
Find quick answers to common questions about our services
What types of rooms do you offer?
We offer a range of accommodations including Standard Rooms, Deluxe Rooms, Family Cottages, Honeymoon Suites, and Luxury Villas — each designed with comfort, privacy, and lakefront views.
How can I make a reservation?
You can book directly through our website, contact our reservations team via email or phone, or work with our trusted travel partners. A confirmation email will be sent once your booking is complete.
Do you provide airport transfers?
Yes, we offer convenient airport pickup and drop-off services from Nairobi and nearby airports. Please request this service during booking or contact us in advance.
Are pets allowed at Crescent Shores Retreats?
Small pets are welcome by request only. We kindly ask guests to notify us in advance so we can make the necessary arrangements.
What activities can I enjoy during my stay?
Guests can enjoy boat rides on Lake Naivasha, guided safaris, bird watching, cultural tours, nature walks, spa treatments, and more. We also customize itineraries to fit your preferences.
Frequently Asked Questions
Find quick answers to common questions about our services.
Is there Wi-Fi at the retreat?
Yes, complimentary high-speed Wi-Fi is available throughout the retreat, including guest rooms and common areas.
What is your cancellation policy?
Cancellations made 48 hours or more before check-in receive a full refund. Reservations canceled later than that may be subject to charges.
Do you offer packages or special discounts?
Yes, we offer seasonal packages such as family retreats, honeymoon specials, and luxury escape bundles. Guests can also enjoy discounts for extended stays.
Are your rooms non-smoking?
Yes, all our rooms are non-smoking to ensure the comfort of all guests. Designated smoking areas are available within the property.
What makes Crescent Shores Retreats unique?
Our retreat combines luxury accommodation with authentic Kenyan hospitality and nature-based experiences. From safari adventures to lakeside wellness, we offer the perfect balance of relaxation and discovery.
